Returns & cancellations

Last updated 3 November 2026. Seller: Pets Stuff. Contact: hello@petsstuff.online.

Products

If you buy as a consumer you can cancel an order for products within 14 days after you receive them, without giving a reason. Email us to tell us, then return the goods unused and in their original packaging within 14 days of telling us. We refund the price and standard delivery within 14 days of receiving the goods back. You pay the cost of returning them unless they were faulty or not as described.

For hygiene reasons we cannot take back opened grooming wipes, opened consumables or items worn by a pet where the seal or packaging has been broken, unless faulty.

Services

You can cancel a booked service free of charge up to 24 hours before it starts and we will refund you. Later cancellations or no-shows may be charged. By booking a service that starts within the 14-day cancellation period you ask us to start it early; if you cancel after it has been done, you pay for the part already provided.

Subscriptions

You can cancel a subscription at any time from your account. Cancelling stops future invoices; the current paid period is not refunded unless the law requires it. Nothing is ever taken from you automatically: we send a payment link before each renewal.

Faulty goods

Your legal rights to goods that are faulty or not as described are not affected by this page.